Reviews

"Honestly one of the most professional insurance agents to work with. They are very transparent and very quick with their services. I went back and forth on my decision but ultimately decided to commit to them because of their professionalism and quick, transparent response. Theresa is amazing and knowledgeable and is very pleasant to work with. Would recommend them to everyone looking for an insurance company that actually cares about their client, quick, professional, and transparent, then this is the one!"

"Amazing staff.. Chasity is the best! Thank you for improving my insurance policy and saving me over 100.00!❤️❤️"

"Excellent experience with Chasity! Very happy and saving roughly $150 a month on insurance. Thank you."

"⭐⭐⭐⭐⭐

I cannot say enough wonderful things about BB Watkins! She is truly exceptional at what she does. From helping us navigate the process of getting our roof repaired to consistently providing Certificates of Insurance (COIs) for my business promptly and efficiently, BB has been an absolute pleasure to work with.

She is professional, knowledgeable, responsive, and genuinely pleasant. What I appreciate most is her willingness to go above and beyond to ensure her clients are taken care of. As a business owner, having someone I can depend on for timely assistance and peace of mind is invaluable.

It’s refreshing to work with someone who combines professionalism with such a warm, personable approach. I highly recommend BB Watkins to anyone looking for an insurance agent who is reliable, attentive, and truly cares about her clients. Five stars all the way!"

"My representative was wonderful. She worked with me even though I was busy and had other things to do. She understood and she was very thorough. Thanks again for your exceptional work ethics ."

"I called BB Watkins-State Farm Insurance Agency a couple days ago as a result of a referral from one of their satisfied customers. I spoke with Chasity who was very professional and responsive to my inquiry. We were vacationing in Hiltonhead Island at the time and celebrating our anniversary. Within a matter of minutes I received a quote for my automobile and homeowner’s insurance that was very satisfactory compared to other quotes I had received from other insurance companies. I highly recommend that you give Chasity a call. She is simply the best!"

"I spoke on the phone with Theresa Matthews of the BB Watkins Agency. I am a longtime State Farm policy holder with several policies over the years. Despite technical issues on her end Theresa patiently and efficiently helped me make significant changes updating my current automobile policy, meaningfully reducing my insurance costs. Overall I could not be more pleased with the BB Watkins agency and State Farm."

"Great customer service ! Help me get a lower rate."

"Always amazing service …. I received a card when my dad passed and for my birthday I really appreciate their kind gestures, they make you truly feel valued….NIA customer service it top tier!!"

"I had a great experience receiving a quote and help with switching my policies. I would definitely recommend this office for help"

"I had such a wonderful experience with my State Farm agent! She welcomed me to the city, was incredibly warm and helpful, and shared so much valuable information about the area and available deals. She was knowledgeable about the surrounding neighborhoods, which really helped ease my nerves and made me feel more comfortable about this new chapter. 💕 Thank you so much for your assistance, warm wishes, and kindness. Such a lovely agent and specialist! ✨"

"Very knowledgeable and helpful in getting me the right insurance and showed me how I can save money"

"Always there where I need them!!! Thanks B.B.!!!"

"Chasity G. assisted me today and she was amazing. She was friendly, knowledgeable and took action quickly to resolve my issue. Thank you for the assist Chasity! It felt nice to be more than an “account number”"

"10/10 recommend ! Chasity was great she explained everything flawlessly. I really appreciate her help through this process she made very seemless !"

"Impeccable customer service"

"Chasity helped a lot with questions and evaluating quote options for new auto insurance. Informative and quick to assist with the process thoroughly."

"Chasity was very patient and helpful switching insurance. Answered all my questions and saved me a lot of money."

"Well attended"

"Mariatou at B.B. Watkins State Farm provided excellent customer service! She was professional, patient, knowledgeable, and made the entire insurance process easy to understand. I truly appreciate her help and highly recommend working with her!"

"Mariatou Ceesay provided excellent service with my renters insurance. She was professional, helpful, and took the time to explain everything clearly. The process was smooth and easy, and I felt confident that I was getting the coverage I needed. I highly recommend Mariatou Ceesay to anyone looking for renters insurance!"

"I love this Insurance policy with Miss Teresa she is one of the best person I ever met. She been working with me with existing insurance been three weeks. She been such a patient. We’ve been keep going back-and-forth. She was letting me know what is The best way to get discounts . make me understand each and everything that I was looking for in mortgage insurance and car insurance we went back-and-forth so many times but she have such a good patient. She never give up on me. She always call and check and see if there’s anything I need. I don’t think I could have done better than what she did . She also give me some idea how to save or get awesome personality. I love her and hopefully we’ll do business more together. This is a second years I’ve been with their company. Thank you so much, Miss Teresa."

"I have been with State Farm for over 30+ years and was frustrated and ready to leave and go with another insurance agency. Today I changed my mind about leaving State Farm, after spending 30 minutes on the phone with Ms BB Watkins.

She restored my faith in decency, respect, and pure gold customer service. She is the most pleasant individual I have ever dealt with and she cares.

I am excited to have a new agent! I am excited she is BB!

Her entire staff have been extremely willing to help every time I call. What a fantastic organization and BB you have the best team ever!!!"

"Theresa Matthews provided outstanding customer service! She was friendly, knowledgeable, and took the time to answer all of my insurance questions with patience and care. She made the process easy to understand and was a pleasure to work with. I truly appreciate her help and highly recommend her!"

"Great customer service and a smooth process, Love this team."